Digital Canvas’ policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Digital Canvas’s policies and procedures are subject to change.
In the course of serving its customers, Digital Canvas acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information – such as the customer’s name, address, telephone number, and credit card data – is provided to Digital Canvas by its customers in order to establish service. Other information – such as the customer’s account status, choice of services, and customer logs – is created and maintained by Digital Canvas in the normal course of providing service. In addition, Digital Canvas may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.
Digital Canvas will protect the confidentiality of its customers’ information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Digital Canvas, its partners, its employees and other customers of Digital Canvas’ services. To protect the loss, misuse, and alteration of information that is collected from customers, Digital Canvas has appropriate physical, electronic, and managerial procedures in place. Credit card information is electronically stored encrypted. Card Codes (cvv2) number are never stored within our systems and only transmitted through SSL encryption directly to the processor.
Opt Out & Modifications
We will contact customers about plan service changes, scheduled maintain, system outages, billing and other account management issues. Customers may opt out of these mailing if requested, although this communication is necessary to maintain an appropriate customer service level. Customers that opt out of these mailing are still responsible for the information. For customers that opt out of electronic mail will recieve billing information via regular mail.
Domain name customers who have registered a domain name with Digital Canvas and wish to change the Technical Contact from Digital Canvas to another company, may send a request to firstname.lastname@example.org. It is important to note that customer domain name registration information is made publicly available in the registry of domain names. Domain Privacy services are available as an add-on service to domain registration.
Disclosure of customer information and communications
Digital Canvas will not otherwise disclose its customers’ personal and account information unless Digital Canvas has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Digital Canvas, Digital Canvas’ customers, or others, or where Digital Canvas has a good faith belief that the law requires such disclosure.
Digital Canvas also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Digital Canvas stores or transmits for its customers. The circumstances under which Digital Canvas will disclose such electronic customer communications are when:
- it is necessary in order to provide service to the customer;
- it is necessary to protect the legitimate interests of Digital Canvas and its customers;
- it is required to cooperate with interception orders, warrants, or other legal process that Digital Canvas determines in its sole discretion to be valid and enforceable; and
- it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Digital Canvas and appear to pertain to the commission of a crime.
Digital Canvas disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Digital Canvas will, however, review, delete or block access to communications that may harm Digital Canvas, its customers or third parties. The grounds on which Digital Canvas may take such action include, but are not limited to, actual or potential violations of Digital Canvas’ Acceptable Use Policy.